August 16, 2011
- Final decision on layout of Tier 2 Help Desk
- Tier 2 Help Desk coverage (next two weeks)
- Changes to ANGEL access due to implementation of myCanisius portal
- Office 2010 installation requests
- The help desk layout for tier 2 staff is not yet finalized. The decision has been made to NOT use the work bench and use a standard height table. The table will be placed BEHIND Jessie and not in front of her. A larger table will be looked for to accommodate a request for a second monitor for those who bring their laptops with them. An additional suggestion was made to use the current table and a chair as a workstation for student or faculty laptops needing work. A suggestion has also been made to replace the desktop computer with a laptop for those who do not bring a laptop with them. This will provide a little more room for those who need it. Dave Koenig and Kathy will work together this week to finalize an arrangement. A final decision is hoped for by the end of this week.
- Dave Baldo is serving on the Grand Jury until September 8. He is scheduled for Mondays, Tuesdays, and Thursdays. Help Desk coverage has been requested to assist on those days. If anyone can help, please contact Kathy Nowicki at x8341 or through e-mail.
- The implementation of myCanisius now allows access to the ANGEL homepage and by-passes the login page all together. In doing so, the browser checks that were created to assure compatibility are no longer effective. Many students are now using Chrome as their default browser and Mac users may use Safari both of which cause issues within the e-mail system of ANGEL. If people report a problem to the Help Desk or elsewhere, ask which browser they are using or to check their browser compatibility with the link located on the bottom of EVERY webpage in ANGEL. The problem that exists with the two mentioned browsers is that although they may be able to read and reply to messages sent to them, they cannot initiate or send a new message. Browsers that have been tested and are compatible with ANGEL include Mozilla Firefox to version 5 and Internet Explorer to version 9.
- Requests for updating from Office 2007 to Office 2010 are anticipated to skyrocket when the new semester begins. Faculty will probably be the first to request the updates when they realize that all public computers will have been updated. New computers that are now being issued will have Windows 7 or Mac OS X and Office 2010 or 2011 respectively.
A suggestion was made to give students access to Hogan however concerns over giving students access to that drive is not in the best interest of security. Instead, Andy put an executable for Office 2010 on \\filer\canpub which should be available to most faculty via the W: drive. He also suggested that he could push an icon out. A decision is not yet made for the latter.
If requests are made to either the Help Desk or to anyone in Academic Computing they should be entered into Footprints for Kathy, Dave, or Jessie. Students still can be the front line but this can also be done in other ways such as TeamViewer or even over the phone. Mark Hammersmith will be both the “go to guy” and the student trainer if they are to be involved.
- Dave Koenig and Kathy Nowicki will meet this week to finalize the arrangement for the tier 2 staff.
- People are asked to contact Kathy Nowicki with offers of availability to cover for Dave Baldo while on jury duty until September 8th on Mondays, Tuesdays, and Thursdays.
- Decision needs to be made for pushing an icon out to people for update to Office 2010.